Please note that all items are insured with the shipper. If your item was damaged or lost in transit, a replacement will be arranged. However, please note that the maximum period the courier allows for reporting a damaged or lost item received is 48 hours.
In case you ordered multiple items, and you find some items missing, please let us know immediately. In case it is a case of transit loss, this needs to be reported to the courier within 48 hours.
In case the transit loss or damage is reported beyond this deadline, our team will still try our best to assist you and will file a claim with the courier. However, if the claim is declined by courier due to the delay, then we will not be able to replace the item.
Please note that the above terms are not negotiable. The customer support team may still decide accept your claim as an exception, even if you have not met the above criteria. However such exceptions are made as a gesture of goodwill and may not be applicable in all cases.
For cancellations please send an email to [email protected] and the support team will try to process a cancellation if the package is not already shipped. Orders once shipped cannot be cancelled.
Orders that have been made where any cashback offer has been received cannot be cancelled under any circumstances.
The Merchant cannot be held liable in any event, for any special, punitive, incidental, consequential loss and/or damages (direct and/or indirect) whatsoever including, without limitation, damages for loss of opportunity, business loss, loss of profit, revenue, loss and/or damage to any person and/or property arising out of or in connection with the use of and/or performance of the Website or any products bought from the Website/Merchant, with the delay and/or inability to use the Website/services/products and/or related services, the provision of or failure to provide services, and/or for any information, software, Products, services obtained through the Website/services, and/or otherwise arising out of the use of the Website/services/products, whether based on contract, tort, negligence, strict liability and/or otherwise, even if the Company has been advised of the possibility of damages.